Addressing Conflict

We asked people on our facebook page what topic they would like to us to do a blog or talk on. We’re going to be answering another one today and look forward to doing more as we go forward.

We really appreciate being in conversation versus having the blogs be a unilateral conversation, so if you have a question you’d like to ask Kyle or a topic you’d like to see him do a blog or talk on, please send us an email or a message on Facebook.

The question we are going to answer today is: “How do you create a happy workplace when employees are in conflict”?

You can listen to the recorded version here, or scroll down to read the blog.

The most challenging and, simultaneously, the most important thing is to actually address the conflict. In every conflict, there is a huge opportunity. And, this is where Inquiry Method comes in.

We often want to get into a mode of just telling people what to do or having people work it out, but the conflict is really an opportunity to bring something to the surface. This is true with every relationship, not just relationships at work.

The very best thing is to sit down with whoever is in conflict and start doing inquiry (I do this during a couple’s renewal or when I work with a team in an office).

Start with having each one of them talk to you. Ask them about the situation and have the desire to really understand it. Stay out of being a boss or pushing people around, and instead, just focus on really understanding. Try to really understand one person, while the other person listens. Then switch over to the other person and really try to understand them, while the other person listens.

If we keep in the process of understanding, we find we all want the same thing. Ultimately, we are all yearning for the same thing. Everybody wants to have a great business. Everybody wants to have fun at work. Everybody wants to get along. So, if we can talk to people and really understand them, especially in front of the person they are having the conflict with, it’s amazing how quickly people will come together.

In addition, any conflict is probably a reflection of something that is not functioning correctly in your business. So, it’s also really good information to get as the leader because the conflict may be about things you need to fix or repair in the business.

Let’s use these conflicts as opportunities.

I love this question. Thanks for asking it.

Love,
Kyle


If you are interested in finding out more about bringing Kyle in to help resolve conflict, email us at info@inquirymethod.com